Protecting Your Accounts—And Your Reputation

Today’s security dealers face a dramatically evolving landscape. Traditional landlines are phasing out. New digital technologies are bringing increased efficiency and recurring revenue opportunities—but also new liabilities. In this environment, choosing the right communications backbone is more than a technical decision—it’s a business-critical one.

That’s where NAPCO StarLink® Cellular Communications stands apart.

Backed by decades of innovation, StarLink solutions offer the gold standard in secure, scalable alarm communications, helping dealers replace aging technology while building a smarter, more future-proof business. More importantly, StarLink empowers you to do it safely—with SOC 2 compliance and a platform built to protect your customers, your business, and your reputation.

Let’s explore what sets StarLink apart—and how it continues to deliver value for today’s dealers and integrators.

A Secure Foundation You Can Count On

In the security world, we’re all focused on preventing break-ins and intrusions. But in 2025, the new perimeter is data protection. Dealers today aren’t just installing devices—they’re responsible for the data those systems generate, transmit, and store.

That’s why NAPCO designed StarLink to lead the industry in cybersecurity. At the heart of that commitment is SOC 2 compliance, the modern-day benchmark for information security across all technology sectors.

Much like UL 864 is the gold standard in fire, SOC 2 ensures alarm communications and customer data are protected against breaches, cyberattacks, and unauthorized access. In fact, StarLink’s Network Operations Center (NOC) is not only UL-listed, but also SOC 2-audited and certified, giving dealers—and their end users—greater peace of mind.

This isn’t just technical jargon. As liability continues to shift toward dealers and integrators, choosing a SOC 2-compliant cellular solution helps reduce your legal exposure and aligns your business with the cybersecurity expectations of commercial, institutional, and government customers.

RMR Growth Without the Risk

Replacing outdated POTS lines and legacy radios with StarLink’s cellular communicators isn’t just a compliance move—it’s a business opportunity.

With StarLink, you can instantly upgrade any existing alarm panel to a modern, dual-path communicator, unlocking new monthly recurring revenue (RMR) streams without needing to rip and replace control equipment.

Better yet, StarLink’s pricing and provisioning are designed with dealers in mind. From easy installations to flexible service plans and automatic carrier selection (AT&T or Verizon), StarLink delivers a low-barrier way to modernize your client base, generate service revenue, and reduce truck rolls.

Designed for Simplicity and Seamless Integration

Whether you’re installing a few systems a month or managing hundreds of accounts, reliability and compatibility matter.

That’s why StarLink is engineered to integrate smoothly with virtually any panel, giving you a universal path to upgrade legacy accounts, add modern reporting, and deliver code-compliant, IP/cellular dual-path protection without rewiring.

Installers appreciate how quickly StarLink devices enroll, thanks to intuitive app-based setup tools and built-in diagnostics. AHJs value the UL 864 listing and complete end-to-end supervision. And customers enjoy more reliable alarm reporting—all without service disruption.

Building Trust Through Cyber Resilience

NAPCO’s approach to security communications isn’t reactive—it’s proactive.

In addition to its robust SOC 2 safeguards, NAPCO’s U.S.-based, redundant Network Operations Centers are built for high availability, disaster recovery, and ongoing performance monitoring. By managing its own infrastructure, NAPCO reduces dealer risk and ensures no alarm data is routed offshore or through unknown third parties.

When you choose StarLink, you’re partnering with a manufacturer that prioritizes cybersecurity, integrity, and your long-term success. That’s not just about compliance—it’s about trust.

A Leader in Commercial Fire Communications

NAPCO’s StarLink platform also powers some of the most trusted solutions in commercial fire alarm reporting. Whether you’re working with fire alarm communicators or complete control panels, NAPCO fire products are designed to simplify installations and ensure full code compliance.

Featured: StarLink Fire MAX2 Communicators

• UL 864 listed end-to-end
• Supports both Verizon and AT&T with automatic carrier selection
• Patented Super Dual™ cellular technology ensures fully supervised, dual-path communications
• Built specifically to meet today's code requirements for commercial fire applications
• No extra modules or complex wiring required

With thousands of units in the field, StarLink Fire MAX2 has become the go-to choice for AHJs and fire professionals seeking dependable alarm transmission without IT headaches or added complexity.

Fire Alarm Panels Built Around StarLink

For dealers building or upgrading full fire systems, NAPCO’s FireLink® Series Control Panels offer a powerful, modern solution with built-in StarLink technology.

Featured: FireLink XL255 & FLX-32

• Full-featured addressable and conventional fire alarm control panels
• Available from 8 to 255 points, suitable for small to mid-sized facilities
• Integrated StarLink® Fire Communicator (cellular/IP dual-path, dual-SIM) for simplified compliance and reporting
• Scalable and code-ready out of the box
• Ideal for retrofit or new construction—no added communicator purchase necessary

Both models are UL 864 listed, and backed by NAPCO’s knowledgeable U.S.-based technical support team, including NICET-certified specialists.

Backed by Real Support, Built for Real-World Needs

NAPCO understands that time is money, especially in the field. That’s why every StarLink and fire product is supported by:

• Live U.S.-based tech support
• Troubleshooting assistance and activation help
• Quick-access submittal sheets
• A searchable AI-powered library of decades of technical documents—so dealers can find answers in seconds, on their schedule

This real-world support model helps reduce delays, callbacks, and headaches—so you can keep jobs moving and customers satisfied.

The Smarter Way Forward

As the industry continues to evolve—technically and legally—dealers need to align with manufacturers that are looking ahead. NAPCO’s StarLink cellular communications suite, combined with its trusted fire alarm offerings, gives dealers a comprehensive, secure platform to grow their business, protect their clients, and reduce liability in a connected world.

Whether you're transitioning accounts off POTS lines, expanding into commercial fire, or simply looking for a smarter way to serve your customers—StarLink provides the tools, compliance, and confidence you need to lead.

Let us help you build business. For more information on StarLink solutions or NAPCO fire systems, visit www.napcosecurity.com or contact your regional sales representative.